1. RETURNING A PURCHASE
Items can be returned within 14 days from the delivery of your order. Please note it is not possible to return personalized items. To request your return fill in the online Return Form by logging into your account and clicking on the “Return this order” in the Orders section. After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
- Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- The return package must be shipped back to Amira Doucette within 14 days of your return request. Call UPS to organize pick-up (1-800-PICK-UPS / 1-800-742-5877) or drop off at a UPS store. Return shipping is free of charge with UPS.
If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
Before requesting a return please make sure the products comply with our return conditions. Please note exchanges are not possible.
2. RETURN CONDITIONS
The return package must be shipped to Amira Doucette International LLC within 14 days of your return request. Shipping instructions will be provided within 24 hours of your request. Return shipping is free of charge when utilizing the courier identified within the shipping instructions.
3. REFUND TIMING
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency.You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on banking procedures.